This presentation offers up three distinct section 136 pathway scenarios for service users.   On Monday, 12 December, the Mayor of London, Sadiq Khan, joined London’s NHS, ambulance, police, mental health and social services at City Hall to launch a new set of standards to improve the care of vulnerable Londoners facing a mental health crisis. It […]

Five posters from the urgent and emergency care network about its sustainability and transformation plans for crisis care. On Monday, 12 December, the Mayor of London, Sadiq Khan, joined London’s NHS, ambulance, police, mental health and social services at City Hall to launch a new set of standards to improve the care of vulnerable Londoners facing […]

Healthy London Partnership is delighted to announce London’s NHS 111 and its Patient Relationship Manager, the cloud-based system designed to improve patients’ experience of NHS 111, has taken a silver award at the European Contact Centre and Customer Service Awards 2016 this week. It was nominated for innovation, technology and effectiveness in the most effective improvement strategy category. This is […]

An update from the Urgent and Emergency Care Programme Board on 25th November 2015

London’s Quality Standards for acute, emergency and maternity services (updated November 2015). The majority of the standards are national recommendations from Royal Colleges and other clinical bodies, and represent the minimum quality of care that patients attending an emergency department or admitted as an emergency should expect to receive in every acute hospital in London. […]

Materials presented at Implementing the Urgent and Emergency Care (U&EC) Vision on 17 November 2015.  This event brought together commissioners, clinicians and patient and public representatives. It offered insights of Londoners’ experiences and expectations of U&EC services and how the clinically developed U&EC facilities and system specifications respond to their views. Event presentations Welcome and introduction […]

A stocktake of U&EC services within each network has been undertaken, complemented by existing information from the primary care at-scale baselining survey, 111 programme, and a recent mental crisis care baseline survey in emergency departments. The Urgent and Emergency Care Review: End of Phase 1 Report set out a vision for transforming urgent and emergency care […]