urgent and emergency care resources

Bringing together partners with transformation experts and Londoners is one of the key roles Healthy London Partnership (HLP) plays in tackling London’s most complex health challenges. Through partnerships with NHS Digital and NHS England, Healthy London Partnership has played a significant role in bringing a group of care homes onto NHSmail. What was the challenge? Care homes largely rely […]

Professor Sir Bruce Keogh’s national Urgent and  Emergency Care Review called for the transformation of services to address the unsustainable pressures on the urgent and emergency care system and offered recommendations to deliver transformation. In London, we have made significant strides in improving urgent and emergency services. We now need to build on these efforts and draw from the Keogh review […]

Frequently asked questions and answers about London’s urgent, emergency and primary care services. During winter 2017/18, we are running a campaign aimed at NHS staff, giving them simple messages that they can share with friends and family on Facebook and Twitter. These frequently asked questions are for our staff to use to help them feel confident […]

 A summary of the recommended interventions identified in NHS England’s Consolidated Channel Shift Model.  In February 2017, NHS England published a suite of urgent and emergency care interventions called the Consolidated Channel Shift Model. This is a model designed for system leaders to respond to increasing demand in health and care. It will be of […]

Posters from the 12 December 2016 launch event for the new London section 136 pathway and Health Based Place of Safety Specification. These cover the work’s background, how the crisis care system is responding and future plans for improvement. On 12 December 2016, the Mayor of London, Sadiq Khan, joined London’s NHS, ambulance, police, mental health […]

On Monday, 12 December, the Mayor of London, Sadiq Khan, joined London’s NHS, ambulance, police, mental health and social services at City Hall to launch a new set of standards to improve the care of vulnerable Londoners facing a mental health crisis. Our mental health crisis care programme is working with stakeholders and key partners across […]

This presentation offers up three distinct section 136 pathway scenarios for service users.   On Monday, 12 December, the Mayor of London, Sadiq Khan, joined London’s NHS, ambulance, police, mental health and social services at City Hall to launch a new set of standards to improve the care of vulnerable Londoners facing a mental health crisis. It […]

Five posters from the urgent and emergency care network about its sustainability and transformation plans for crisis care. On Monday, 12 December, the Mayor of London, Sadiq Khan, joined London’s NHS, ambulance, police, mental health and social services at City Hall to launch a new set of standards to improve the care of vulnerable Londoners facing […]

An update from the Urgent and Emergency Care Programme Board on 25th November 2015

London’s Quality Standards for acute, emergency and maternity services (updated November 2015). The majority of the standards are national recommendations from Royal Colleges and other clinical bodies, and represent the minimum quality of care that patients attending an emergency department or admitted as an emergency should expect to receive in every acute hospital in London. […]