Resources: Guides

London Workforce Strategic Framework

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This framework seeks to establish the most pressing workforce challenges in London and enable the workforce to transform health and social care services across the Capital. The development of this London Workforce Strategic Framework has been made possible through the establishment of a collaborative workforce transformation programme on behalf of London’s clinical commissioning groups (CCGs), […]

Enhanced health in care homes

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On this page you’ll find resources and information to support care homes and commissioners to improve the quality of health in care homes and patient flows across London. Enabling people to live in their own home as long as possible is a key ambition for health and social care. For some people, a residential care […]

London pharmacy matters

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An information support pack is now available. The pack contains national policy and key messages or challenges in the pharmacy sector; case studies of best practice for primary healthcare on role of pharmacy; an outline of the range of roles pharmacy ‘can’ do and ‘could’ to support out of hospital and improve access to care. […]

Physician associates

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Developing consistent career pathways for Physician Associates to support staff retention across London. What is a Physician Associate? Physician Associates are new healthcare professionals who, while not a doctor, work to the medical model, with the attitudes, skills and knowledge base to deliver holistic care and treatment within the general medical and/or general practice team […]

Retaining and recruiting

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Ensuring that there is sufficient high quality staff to deliver health and social care services is particularly challenging, given London’s professionally and personally demanding environment. This affects all professions, but particularly lower paid staff.  Supporting resources The Finding and Keeping Workers website, available through Skills for Care, will support you with your recruitment and retention challenges, […]

London guide for teachers and parents of children and young people with diabetes


 Guide for London’s teachers and parents of children and young people with diabetes: pre-school, early years, primary and secondary schools. This document is intended to enable schools to manage children and young people with diabetes effectively in a school setting. Recommendations and guidelines contained within are derived from clinical practice at University College London Hospitals, […]

London Quality Standards


London’s Quality Standards for acute, emergency and maternity services (updated November 2015). The majority of the standards are national recommendations from Royal Colleges and other clinical bodies, and represent the minimum quality of care that patients attending an emergency department or admitted as an emergency should expect to receive in every acute hospital in London. […]