Resources: Guides

Data controller console regional super user resources

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PDF guides to support training for data controller console (DCC) regional super users. Regional super users (RSUs) are responsible for deploying the data controller console within their sustainability and transformation partnerships (STP). Training resources User guide for the DCC regional super user DCC train the trainer course Quick reference guides How to switch between roles How […]

What to do if your child is unwell – London guide


A London guide for parents of babies and toddlers for what to do if a child is unwell and the services that can help.  Our thanks go to Barking and Dagenham, Havering and Redbridge CCGs (with design by NEL CSU) for sharing their local guide and adapting it for all of London.

GP extended access services: communications toolkit

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Materials to support a public marketing campaign about extended access services in London.  The marketing mix will include digital, radio and print advertising across London and is part of the Stay Well This Winter campaign. There are many ways practices can make sure their patients know about and use extended access services. It is important that […]

Coordinated consistent and clear urgent and emergency care – updated Nov 2017


Professor Sir Bruce Keogh’s national Urgent and  Emergency Care Review called for the transformation of services to address the unsustainable pressures on the urgent and emergency care system and offered recommendations to deliver transformation. In London, we have made significant strides in improving urgent and emergency services. We now need to build on these efforts and draw from the Keogh review […]

London IAPT long-term conditions: 9 Oct 2017 event

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Presentations and materials shared as part of a London IAPT long-term conditions information event on 9 October 2017. It includes introduction by Prof David Clark, National Clinical and Informatics advisor, national progress by Ursula James, National IAPT Programme manager, integrated pathways by Tony Mank, IAPT programme manager NHS England, data linkage and evidencing savings by […]

London IAPT outcomes based payments: 13 Sept 2017 event

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Presentations and materials shared as part of a London IAPT outcomes based payments information event on 13 September 2017. Includes policy and payment approaches by Robert Finnin (MH Policy & Strategy Unit, NHS England) and Robert Melnitschuk (Pricing Team, Strategic Finance, NHS England) local implementation by Neil Turney, Croydon CCG, clustering and consistency by Debbie Taylor […]

Accessing Primary Care

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In England, everyone has the right to register at a GP practice. There is no legal requirement to prove identity, address, immigration status or provide an NHS number in order to register as a patient. This includes all asylum seekers (including those with refused asylum status), refugees and those who are homeless. My right to […]

London devolution: MOU and summary

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The London health and social care devolution memorandum of understanding and a shorter summary explaining what this change will mean for Londoners.  The London health and care devolution memorandum of understanding confirms the commitment to accelerate health and care transformation for the benefit of all Londoners through the devolution of powers to within the London […]

Provider maturity model


The provider maturity model is a development tool that was designed with primary care providers across London to support the development of at scale organisations. It is a flexible model, built on the premise that there is no single definitive development journey for a primary care provider and that context, local needs and priorities will […]