Service user voice

Recommended actions to take

  • Provide accessible services for people with serious mental illness (SMI) as required to meet their needs, clearly monitoring and addressing health outcomes.
  • Ensure that systems are in place to engage and support attendance among those who are harder to reach (i.e. longer appointments, peer support opportunities etc).
  • Ensure that care planning reflects the service users’ wider needs, including social care and mental health needs (using a care plan template such as the Bradford template).

Further recommendations are set out within the ‘Involving service users‘ section.

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