Making every contact count can be cost effective but does require some financial and human resourcing. Use these guides and sample business cases to see how others have planned their initiatives around local needs and successfully won funding. Read the case for implementing making every contact count (MECC) in your organisation. This is designed to help you highlight the benefits of MECC to senior colleagues.
Making every contact count can be low cost to implement if planned well. You will need to consider how many staff you need to train to achieve your intended outcomes and the best methods to use, for example, whether e-learning or face to face training would most suit your needs.
If you intend to bid for funding, the following examples of successful business cases are available to download for reference:
Making every contact count needs to be championed from the top of the organisation and is most effective when led and supported by senior leaders. Our making the case presentation has been designed to highlight the benefits to board members and gain buy-in from senior colleagues to implement MECC.