Presentations and materials from the London urgent and emergency care improvement collaborative held on 7 December 2017. This is the third in a series of six sessions. More than 140 colleagues from London’s health and care took part in exploring complex local issues.
The London urgent and emergency care improvement collaborative events offer London’s health and care leaders a dedicated space to hear about best practice, discuss and challenge the most complex issues occurring locally, agree local priorities and gain from peers and others in the improvement collaborative.
This session offered learning from best practice in key areas including supporting people having a mental health crisis and presenting at A&E; improving discharge in the mental health sector; and strengthening the relationship between the Emergency Department and the wider Urgent Care system. Delegates were able to use these sessions, along with local system data, to further develop improvement plans for the next action period.
Presentations available to download:
- Welcome and aims – Prof Oliver Shanley
- System overview – Prof Derek Bell
- An improvement journey – Louise Egan and Dr Deblina Dasgupta
- The importance of the acute medial unit and acute medicine – Dr Mark Holland
Delegate workshops in the morning:
- Local improvement journeys from Homerton
- Managing mental health in emergency departments
- Understanding the emergency department and urgent care centre interface
- Supporting recovery and discharge in the mental health system
This all supported afternoon sessions where colleagues worked in their local Accident and Emergency Delivery Board groups to develop specific actions to achieve improvement. These were informed by recent day of care surveys that took place in nearly all acute sites in London.
- Day of Care diagnostic – the London approach
- Day of Care survey data and using it to reduce delays
- Next steps for the Day of Care survey – stakeholder mapping and starting system action periods
- Seven day working – linked to quality improvement, flow data, and Day of Care survey data
- Safer Start 2018
Delegates used data available for their local systems to identify where improvement efforts could best be focused and support be most effective. The next improvement collaborative event will be held on 13 March.