Materials presented at Implementing the Urgent and Emergency Care (U&EC) Vision on 17 November 2015.
This event brought together commissioners, clinicians and patient and public representatives. It offered insights of Londoners’ experiences and expectations of U&EC services and how the clinically developed U&EC facilities and system specifications respond to their views.
- Welcome and introduction
- Urgent and emergency care – the new offer
- The patient perspective
- Responding to patient expectations – the U&EC facilities specification
Event workshop slides
- Patient co-design workshop
- Workforce workshop
- Interoperability workshop
- Payment mechanisms workshop
- Mental health crisis care
- BHR vanguard
Good Practice and Innovation Market Place
The Market Place showed a range of implemented interventions and strategies (from London and beyond) that have significantly and positively impacted on meeting patients’ needs and the management of the urgent care system.
Most of the good practice and innovation posters displayed came from London’s U&EC services and staff. Feedback about the market place was positive with a majority of delegates agreeing that the poster displays provided them with fresh insight on addressing the challenges in the U&EC system.
Delegates said: “Extremely valuable to find out about services and initiatives in other organisations”; “Some excellent work!”
Fifty posters were presented on the day. Twenty-two were submitted from London and 4 from across the UK. Thirteen were gathered from NHS IQ which showcased examples from across the country and Healthy London Partnership developed 11 internally in collaboration with initiative owners. Organisations such as the London Ambulance Service (LAS), London’s CCGs, Health Education England, Community Support organisations, Fire and Rescue Services, Royal Colleges, London’s U&EC Networks and numerous NHS Trusts across the UK all contributed with examples.
The posters were categorised into the following areas of the U&EC pathway:
- Prevention and community care
- Integrated urgent care, NHS 111, and GP out of hours
- London Ambulance Service
- Primary care and urgent care centres
- Ambulatory care
- Acute medicine