Summer readiness


Beat the heat - care home overheating (.pdf)



This page contains useful information and resources to support care homes during warmer periods of the year, especially the summer months.

To help you feel prepared for a heatwave, read through the following ‘Beat the Heat, keeping residents safe and well’ checklist developed by Public Health England. There is more practical advice for care homes in a guide from NHS England and NHS Improvement, Heatwave Preparedness – A guide for Care Home Providers.

Advice for care home managers and staff:

NHS 111 *lines

Specialist services have been set up via NHS 111 to help health and social care teams to get rapid access to clinical support.

A dedicated line has been set up for care homes to get urgent GP support for their residents at any time of the day or night.

In 2019, a review of NHS 111 star*lines was undertaken by the NHS England and Improvement (London Region) End of Life Care Clinical Network.

To find out more about how your care home team can access NHS 111 * lines please email Cerrie Baines.

Red Bag scheme

The Red Bag scheme helps care home residents admitted to hospital to be discharged quicker. The bags, which contain key paperwork, medication and personal items like glasses, slippers and dentures, are handed to ambulance crews and travel with patients to hospital where they are then handed to the doctor.

Continuing to build on this work, alongside Sutton CCG and local authority, we are now working on developing the Digital Red Bag as part of NHS Digital Demonstrator projects.

Read about the Red Bag scheme and access videos, information and resources.

The South London Health Innovation Network also has Red Bag resources to support organisations wanting to roll out the scheme.

To find out more about the developing digital programme for care home staff please email Jane Sproat.

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