The Homeless Health Operations Centre was staffed by the Healthy London Partnership, supporting the London COVID-19 Homeless Health Response Cell, as a multi-agency approach to managing the health needs and minimising the transmission of COVID-19 within the homeless population in London. This is set out in our initial operating manual.
The redeployed members of the team have returned to business as usual and handed work over to London’s Integrated Care Systems and local areas. Please see key information to assist with continued partnership working in the revised version of the operating manual August 2020.
NHS England and Improvement COVID-19 Homeless Health response
NHS England Mental Health and Primary Care guidance
Guidance for commissioners
Information for hotels
COVID symptoms notice for hotels. To be edited with local details, printed out and put under everyone’s door when they come in
Homeless Hotel poster (this can also be used in hostels)
Key contacts poster
Managing Covid hotels interview: Sam Dorney Smith, Senior Nursing Fellow at Pathway, has shared her valuable insight to meeting this challenge with us. Watch the video to learn about the process of setting them up, the challenges and guidance for other sites (YouTube).
Information for hostels
Hostel Frequently Asked Questions and guidance on adapting facilities and procedures during the coronavirus (COVID-19) pandemic
Referrals for testing and COVID CARE
Hostels should complete the UCL Collaborative centre for inclusion health symptom surveillance survey here Baseline survey – link and sign up to daily reporting Daily survey – link and short linked referral form which will alert the COVID Care team should you have any new symptomatic cases and they will make contact.
Hotels should complete the referral form available here COVID CARE referral form
Management of Homeless Patients on discharge from hospital; pathway, process map and referral form for hospital discharge
Please refer any homeless clients who attends a site directly to StreetLink London or contact your local Homeless Outreach team.
Information for primary and community care
Recommended PPE for primary, outpatient and community care by setting, NHS and independent sector. Need to wear face and eye protection to see symptomatic patients (would include visors) and surgical masks when seeing asymptomatic ‘extremely vulnerable’ patients (COVID PROTECT).
British Medical Journal visual summary for COVID-19 remote consultations. A quick guide to assessing patients by video or voice calls
Pragmatic guidance from the Primary Care Respiratory Society (PCRS), for the routine and crisis management of patients with asthma and chronic obstructive pulmonary disease (COPD) during the COVID-19 epidemic. Nebulisers should, where possible, be avoided for acute attacks due to the increased risk of disseminating COVID-19 (to other patients AND to physicians, nurses and other personnel)
Drug and alcohol guidance
PHE and Department of health and social care (DHSC) COVID-19 guidance for commissioners and providers of services for people who use drugs or alcohol
Launch of Pan London Homeless Hotels Drug and Alcohol Support Service (HDAS London)
Link to training video for tobacco harm reduction and e-cigarettes (HDAS London)
Mental health guidance
Monitoring mental health clients one pager
If staff and clients are unsure where to get crisis guidance from, they are advised to call 111 and ask for the local mental health crisis line
Palliative and End of life care
A collated list of National, Regional and North West London local good practice resources for community practitioners to use to support anticipatory care planning and palliative care during COVID-19 crisis
Google drive link to guidance related to COVID19, homelessness and palliative care (open access)
For more information contact the team at firstname.lastname@example.org