Our vision is for all Londoners to be more proactively involved in their health and wellbeing and the health and care system. Effective engagement will happen at an individual and collective level and will be universally accepted as key to good care and support.
Londoners do not always feel involved in the health and care or in decisions about their own health. Although there is strong recognition that the health and social care system belongs to everyone, people do not feel involved in it. Services have historically been designed by policymakers or providers and often do not reflect the needs and abilities of people that use them. Engagement is also key to keeping Londoners as healthy as possible and supporting them most appropriately in times of ill health.