Personalised Care is one of the five major, practical changes to the NHS. The NHS Long Term Plan is clear the time has come to give people the same choice and control over their mental and physical health that they have come to expect in every other part of their life.  

Universal Personalised Care: Implementing the Comprehensive Model

Personalised Care will benefit up to 2.5 million people by 2024, giving them the same choice and control over their mental and physical health that they have come to expect in every other aspect of their life. This document confirms how we will do this by 2023/24. It is the action plan for the rolling out personalised care across England.

The Personalised Care Operating Model shows how all the various components work together to deliver a joined-up approach around the needs of each individual. The model seeks to deliver:

• Whole-population approaches to supporting people of all ages and their carers to manage their physical and mental health and wellbeing, build community resilience, and make informed decisions and choices when their health changes. 

• A proactive and universal offer of support to people with long-term physical and mental health conditions to build knowledge, skills and confidence and to live well with their health conditions. 

• Intensive and integrated approaches to empowering people with more complex needs to have greater choice and control over the care they receive. 

Our Team focuses on supporting development of Social Prescribing, Care Coordination and Health and Wellbeing Coaching which are crucial elements of Personalised Care across London.