Frequently asked questions

What is Good Thinking?

Good Thinking is an online mental wellbeing service established in 2017 that promotes proactive self-care for the four most common mental health conditions: anxiety, low mood/depression, sleeping difficulties and stress. It developed through a partnership of the NHS, local authorities and the Office for Health Improvement and Disparities (formerly Public Health England) and is supported by the Mayor of London – with the Association of Directors of Public Health taking a lead role.

Who is using it?

A significant amount of user research took place in the lead up to its development and ongoing feedback in actively sought. To date, over 500,000 visitors have accessed the Good Thinking service, with around a third of those being repeat users. All user data is completely anonymous.

Why isn’t it an NHS website?

Research indicated that most people found the topics easier to engage with when the focus was not medical, therefore on this occasion it was decided not to brand it NHS.

Where do the resources come from?

Good Thinking is approved by the NHS, meaning that all of the content provided by the service has been clinically verified to ensure they are appropriate and particularly that they support behaviour change. Any recommended apps on the Good Thinking website have been reviewed by NHS Digital. There are about 120 unique resources available through Good Thinking. Of those, 75% are free.

Why aren’t all the apps free?

Research indicated that including paid apps encourages choice and makes it more likely that users will follow through on their choices (paid or unpaid). Therefore a small proportion of paid apps have been selected. We have partnered with Sleepio and Be Mindful which usually require payment but have been funded for Londoners if they access them via Good Thinking.  Sleepio is currently Good Thinking users’ most population destination.

How can I feedback on using Good Thinking?

An evaluation is currently underway with King’s College London. If you have used Good Thinking and would like to participate in an interview about your experience please email: goodthinking@kcl.ac.uk

If you can only spare a few minutes, please give us some feedback by filling in our survey https://www.surveymonkey.co.uk/r/goodthinking99 all responses are anonymous and will help inform improvements for the website and the evaluation.

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