Frequently Asked Questions

Please refer to these frequently asked questions that should address common queries regarding the forms.

Following on from the launch of the Pan London Suspected Cancer Referral Forms in April 2016 and Version 2 released in November 2017, we are pleased to see that most London GPs have embedded the forms within their IT systems and are using them for suspected cancer referrals.

A number of practices have expressed difficulties in locating the forms, where to access the trust contact information database and who to contact if there are functionality or clinical queries. Please refer to these frequently asked questions that should address common queries regarding the forms.

When were the forms launched and how do I access them?

The referral forms were originally launched in April 2016 and updated in November 2017 for all London GPs and trusts on Healthy London Partnership’s website. Local arrangements were put in place for SystmOne non-integrated forms across North West London (Central London, West London, Hammersmith & Fulham, Hounslow and Ealing CCGs) and Vision practices in Lewisham and Greenwich. The forms are also available on DXS.

Please use Internet Explorer 10 or 11, Google Chrome or Firefox when downloading the forms. Older Internet Explorer versions do not allow you to download the forms. If you are having problems please contact Transforming Cancer Services Team  at and we will send you the forms electronically.

How do I download these onto my system?

Installation guides are available on Healthy London Partnership’s Pan London Suspected Cancer website. These provide step-by-step guidance on how to embed the forms into EmisWeb, Vision and SystmOne integrated.

When is the switch over to E-Referral System (e-RS) taking place?

All GP practices across London should be either emailing suspected cancer referrals or booking the appointment directly using the e-RS (formerly known as Choose and Book).

E-rs is the preferred electronic method; all suspected cancer referrals must be sent via this route by October 2018.

Where are the trust contact details to make the referral?

Embedded at the top of each referral form is a web link providing the full list of trusts, email addresses and additional contact information. The preference of the web link in comparison to a long list of hospitals is that it is centrally managed by Transforming Cancer Services Team, this means we can change any contact details, ensuring that they are as up to date as possible. Each tumour type form has its own customised set of contact details relating to that specific cancer type as not every trust operates each cancer services.

What do I do if I can’t download the referral forms or make email referrals?

In the first instance we recommend contacting your CCG Cancer and IT lead or your local service desk.

For technical issues please contact your IT system’s customer support or helpdesk

EMIS Web: 0845 122 2333

Vision England LAN practices: 0845 351 1820

Vision AEROS hosted practices: 0845 359 3544

SystmOne: 0113 20 500 95

If you are continuing to have problems please contact TCST at and the forms will be sent via email to you.

I have a query regarding the referral forms, who do I raise this with?

Please email your query to or telephone 01138251214.














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