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Patient experience survey

Results and analysis from the 2018 National Cancer Patient Experience Survey for London CCGs

The National Cancer Patient Experience Survey aims to improve a patient’s experience of their cancer care and to inform commissioners and service providers about the cancer patients’ experience.

The Transforming Cancer Services Team for London has published an analysis of the results from the 2018 National Cancer Patient Experience Survey for each London CCG and STP to help support commissioners in their work to improve cancer care for patients.

The 2018 survey was sent to all NHS patients over the age of 16 who had received a confirmed primary diagnosis of cancer or been discharged from an NHS Trust after an inpatient episode or day case attendance for cancer related treatment in April, May and June 2018.

The Transforming Cancer Services Team has produced an interactive dashboard which includes reports on the results and analysis for each London CCG as well as for the corresponding STPs.

The dashboard enables commissioners, clinical leaders and the public to have an understanding of the cancer patient experience in their locality by reviewing the patient experience data alongside the qualitative analysis.

National survey background

The national survey was sent out between October 2018 and March 2019.

Questionnaires were sent by post with two reminders where necessary, with an option to complete online. A Freephone helpline was available to provide access to a translation and interpreting facility.

The national survey has been running since 2010 however the 2018 results should only be compared with the results of the 2015 – 2017 surveys, due to major changes to the questions and scoring to the previous surveys.

Methodology

The 2018 NCPES Trust and CCG results were released on 4th September 2019 and are designated Official Statistics.

The TCST analysis of the results and recommendations regarding the results are displayed on Tableau; an online data visualisation tool. The analysis and data is available for each CCG, Sustainability and Transition Partnership (STP) and Cancer Alliance in London.

There are 52 scored questions on the survey.

Unadjusted data is used in this report as this scoring shows actual patient percentage scores.

Data suppression

In some of the breakdown tables for the National, Trust, CCG and Alliance level results, there are questions where the number of respondents selecting a given option is not 0 but less than 6. In order to minimise the risk that the results (as presented here, and in future publications) could be disclosive, we have suppressed these small numbers, which have been replaced with an asterisk (*). Any further cells which could be used to calculate the suppressed number have also been suppressed.

In some of the breakdown tables for the Trust, CCG and Alliance results, there are questions where the number of respondents answering a question is not 0 but less than 21. We have suppressed these small numbers, which have been replaced with an asterisk (*). Any further cells which could be used to calculate the suppressed number have also been suppressed. This is done in order to minimise the risk that the results (as presented here, and in future publications) could be disclosive, and also to ensure the results are statistically robust.

Source: https://www.ncpes.co.uk/reports/2018-reports/guidance-material-and-survey-materials-2018/4541-2018-national-cancer-patient-experience-survey-technical-documentation/file

The following questions scores are not published: 3, 4, 24, 27, 40, 43, 46.

Data dashboards

National Cancer Patient Experience Survey 2018 dashboard (and available to view below).

National Cancer Patient Experience Survey 2017 dashboard.

National Cancer Patient Experience Survey timeseries 2015-2017.

National Cancer Patient Experience Survey 2016 dashboard.

 


The dashboard is best viewed in full screen mode.

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