Frequently Asked Questions

Please refer to these frequently asked questions that should address common queries regarding the forms.

When were the forms launched and how do I access them?

The referral forms were originally launched in April 2016. Adapations were made to some forms during the pandemic and all forms were updated to include SNOWMED coding in 2021. Versions of the forms are available in EmisWeb, SystmOne, Vision,  MS Word and DXS.

Local arrangements are in place for SystmOne forms across North West London (Central London, West London, Hammersmith & Fulham, Hounslow and Ealing CCGs) and Vision practices in Lewisham and Greenwich. The forms are also available on DXS.

Please use Internet Explorer 10 or 11, Google Chrome or Firefox when downloading the forms. Older Internet Explorer versions do not allow you to download the forms. If you are having problems please contact Transforming Cancer Services Team  at england.tcstlondon@nhs.net and we will send you the forms electronically.

How do I download these onto my system?

Installation guides are available on Healthy London Partnership’s Pan London Suspected Cancer website. These provide step-by-step guidance on how to embed the forms into EmisWeb, Vision and SystmOne integrated.

When is the switch over to E-Referral System (e-RS) taking place?

The Electronic Referral System (e-RS) formally choose and book is the preferred booking method for suspected cancer referrals. A national standard set by NHS England states that by October 2018 all first consultant led appointments (including 2ww) should be booked via e-RS. The e-RS improves reliability and patient safety which is consistent with good practice, as well as improving patient experience. If e-RS is not available then referrer should email the referral form to the provider using the directory at the top of each referral form. Fax is an unsafe referral method and should not be used.

Where are the trust contact details to make the referral?

Embedded at the top of each referral form is a web link providing the full list of trusts, email addresses and additional contact information. The preference of the web link in comparison to a long list of hospitals is that it is centrally managed by Transforming Cancer Services Team, this means we can change any contact details, ensuring that they are as up to date as possible. Each tumour type form has its own customised set of contact details relating to that specific cancer type as not every trust operates each cancer services.

What do I do if I can’t download the referral forms or make email referrals?

In the first instance we recommend contacting your CCG Cancer and IT lead or your local service desk.

For technical issues please contact your IT system’s customer support or helpdesk

EMIS Web: www.emisnow.com/csm

Vision England LAN practices: 0845 351 1820

Vision AEROS hosted practices: 0845 359 3544

SystmOne: 0113 20 500 95

If you are continuing to have problems please contact TCST at england.tcstlondon@nhs.net and the forms will be sent via email to you.

I have a query regarding the referral forms, who do I raise this with?

Please email your query to england.tcstlondon@nhs.net

 

 

 

 

 

 

 

 

 

 

 

 

 

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