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NHS 111 takes home top award at UK Cloud Awards 2017

30th March 2017

Healthy London Partnership and its development partner, Content Guru, picked up the ‘Digital Transformation Project’ award for the NHS 111 Patient Relationship Management system.

The cloud-based system is designed to improve patients’ experience of NHS 111 and has been digitally transforming the way the NHS in London manages urgent care. It is currently unique to London although there are now plans for a national pilot.

The NHS 111 patient relationship manager routes calls to the healthcare professional best equipped to deal with each enquiry, supplies relevant patient information, and provides specialised dashboards for London based commissioners and providers.

The system’s initial goals of improving patient experience and their health outcomes, whilst increasing efficiency, are being more than achieved, with improvements continually taking place.

Eileen Sutton, Head of Urgent & Emergency Care Programme at Healthy London Partnership said “This recent award for Best Digital Transformation Project at the UK Cloud Awards 2017 is yet another fantastic recognition of the delivery of the innovative London NHS 111 Patient Relationship Manager (PRM) by the Healthy London Partnership Integrated Urgent Care Team. The  NHS 111 PRM provides real-time access to important care plans and crisis  records for patients contacting NHS 111 across London.

“We know that this is improving patients experience of urgent care, offering better-coordinated care by supporting nurses and doctors in their clinical decision making. It’s extremely pleasing to see our work and all  clinicians and staff  involved in NHS 111 across London recognised by such highly reputable industry organisations”.

Martin Taylor, CMO of Content Guru, said “We’re delighted to have won a UK Cloud Award. These Awards celebrate the importance of the cloud model in the wider world and it’s fantastic to see our work with the NHS gain further industry recognition. The immense scalability of cloud has enabled NHS 111 London to significantly improve its service and, crucially, save even more lives.

“This win is also a great achievement for the brilliant team of amazing minds at Content Guru, who work 24/7 to ensure that storm is the first-choice mission-critical communications platform for major organisations such as the NHS, now and in the future.”

About the award

Now in its fourth year, the UK Cloud Awards are being run by two key organisations Cloud Industry Forum (CIF) and Dennis Publishing’s B2B brand Cloud Pro and celebrates innovation, entrepreneurialism and technical excellence in the UK cloud IT Market. The Awards will showcase the leading vendors, customers and individuals who are setting the benchmark in the UK and beyond.

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