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Award win for innovation, technology and effectiveness

22nd November 2016

Healthy London Partnership is delighted to announce London’s NHS 111 and its Patient Relationship Manager, the cloud-based system designed to improve patients’ experience of NHS 111, has taken a silver award at the European Contact Centre and Customer Service Awards 2016 this week.

It was nominated for innovation, technology and effectiveness in the most effective improvement strategy category. This is an award for teams that have implemented a change in their business processes that brought about improvements in either the customer journey or the customer service operation. This is a prestigious award that aims to showcase the best examples of those adding customer service value across all industries.

There was serious competition in the category and eight organisations had been shortlisted. It was judged by an independent panel.  The silver award is a great achievement and further testament to the hard work being put in to improve London’s NHS 111 experience for patients and staff.

Ann-Marie Stagg, CEO at the CCMA, organisers of this years’ awards programme, said:“It was not easy to win an ECCCSA this year. The entries were of such a high standard, and the judging process was so rigorous, that all the winners should feel immensely proud, so a massive congratulations to all the bronze, silver and gold winners. We look forward to showcasing some of their stories over the coming months.”

About the award

As the longest running and most respected awards in the customer contact industry, winning a European Contact Centre and Customer Service Award (ECCCSA) is like winning an Oscar. The ECCCSAs recognise organisations that are leading the way in delivering exceptional customer service. These organisations value their people, continually innovate to improve the customer journey, and operate efficiently and effectively. They are raising the standards year on year.

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